LOCKERGO –
TERMS OF USE AND PURCHASE POLICY
Last Updated: [June 5th, 2026]
1. COMPANY INFORMATION
These Terms of Use and Purchase govern the reservation and use of
the luggage storage services provided by:
Business Name: LockerGo
Owner: Aime Saed
NIF/NIE: [Y5588888V]
Address: [C. Almona de San Juan de Dios, 5, Centro, 18001 Granada]
Email: [Support@lockergolockers.com]
Phone: [+34 647 28 13 71]
WhatsApp: [+34 647 28 13 71]
By making a reservation or using any LockerGo facility, the customer
agrees to these Terms and Conditions.
2. SERVICE DESCRIPTION
LockerGo provides self-service luggage storage lockers available for
short-term rental.
Customers may reserve a locker online through the LockerGo website
or through any authorized booking platform.
Locker access is available twenty-four (24) hours a day, seven (7)
days a week, subject to technical availability, maintenance requirements, and
force majeure events.
3. ELIGIBILITY
Customers must be at least 18 years old or have the authorization of
a parent or legal guardian to use the service.
LockerGo
reserves the right to refuse service, cancel a reservation, or deny access to
any customer suspected of fraud, abuse, criminal activity, misuse of the
facilities, or any activity that may compromise the safety, security, or proper
operation of the service.
4. RESERVATIONS AND
PAYMENT
Reservations are confirmed only after successful payment has been
processed.
All prices displayed on the website are shown in Euros (€) and
include applicable taxes unless otherwise stated.
LockerGo reserves the right to modify prices at any time. However,
confirmed reservations will be honored at the price paid at the time of
booking.
Customers are responsible for reviewing all reservation details
before completing payment.
5. CANCELLATION AND
REFUND POLICY
Customers may cancel a reservation and receive a full refund
provided the cancellation is made at least twenty-four (24) hours before the
scheduled reservation start time.
No refunds will be issued for:
·
Reservations cancelled less
than 24 hours before the reservation start time.
·
Reservations that have already
started.
·
Failure to use the reserved
locker.
·
Early departure or partial use
of the service.
·
Customer error when selecting
dates, times, or locker sizes.
Approved refunds will be processed through the original payment
method.
6. CUSTOMER
RESPONSIBILITIES
Customers are responsible for:
·
Ensuring their locker is
properly closed and secured.
·
Keeping their access code
confidential.
·
Retrieving their belongings
before the reservation period expires.
·
Providing accurate contact
information during booking.
·
Complying with all applicable
laws and regulations.
Customers must not share access credentials with unauthorized
persons.
7. PROHIBITED ITEMS
The following items may not be stored in LockerGo lockers:
·
Weapons or ammunition.
·
Explosives or flammable
materials.
·
Illegal substances.
·
Hazardous, toxic, corrosive, or
dangerous materials.
·
Live animals.
·
Perishable food or items likely
to cause odors, leaks, contamination, or damage.
·
Any item whose possession is
prohibited by Spanish law.
LockerGo does not accept liability for cash, jewelry, precious
metals, passports, identity documents, electronics, laptops, cameras, mobile
phones, or other valuable items stored within the lockers.
LockerGo reserves the right to contact law enforcement authorities
if prohibited or illegal items are discovered.
8. MAXIMUM VALUE OF
STORED ITEMS
Customers should not store items with a total value exceeding €500
per locker.
LockerGo does not declare, insure, or guarantee the value of any
property placed in a locker.
Customers storing items with a value exceeding this recommendation
do so entirely at their own risk.
9. MAXIMUM RENTAL PERIOD
Unless otherwise authorized by LockerGo in writing, lockers may not
be rented continuously for more than seven (7) consecutive days.
LockerGo reserves the right to remove and securely store any
belongings left beyond the maximum rental period and to apply additional
storage or retrieval charges.
10. VIDEO SURVEILLANCE
For the safety and security of customers, staff, and facilities,
LockerGo locations may be monitored by closed-circuit television (CCTV).
Video recordings may be used for security purposes, incident
investigations, loss prevention, and compliance with legal obligations.
By entering and using the facilities, customers acknowledge and
accept that video surveillance may be in operation.
All recordings will be processed in accordance with applicable
privacy and data protection laws.
11. LIMITATION OF
LIABILITY
Customers store items at their own risk.
LockerGo is not responsible for:
·
Cash.
·
Jewelry.
·
Precious metals.
·
Passports.
·
Identity documents.
·
Electronics.
·
Mobile phones.
·
Cameras.
·
Laptops.
·
Valuable items.
·
Indirect or consequential
damages.
·
Losses resulting from customer
negligence.
·
Events beyond LockerGo’s
reasonable control, including force majeure.
LockerGo’s maximum liability shall be limited to the amount paid by
the customer for the reservation unless otherwise required by applicable law.
12. LATE COLLECTION
Customers must collect their belongings before the reservation
period expires.
If luggage remains in a locker after the reservation period:
1.
Additional storage charges may
automatically apply for an additional day.
2.
LockerGo may remove and
securely store the belongings after twenty-four (24) hours.
3.
A retrieval and handling fee
may be charged before the luggage is returned to the customer.
LockerGo reserves the right to deny access until all outstanding
charges have been paid.
13. UNCOLLECTED PROPERTY
Items not collected within seven (7) calendar days after the
reservation period ends may be considered abandoned.
LockerGo will make reasonable efforts to contact the customer using
the contact information provided during booking.
If the customer cannot be reached or does not arrange collection
within the stated period, LockerGo reserves the right to dispose of, donate,
recycle, or otherwise handle the property in accordance with applicable law.
14. DAMAGE TO
LOCKERS AND FACILITIES
Customers are responsible for any damage caused intentionally or
through negligence to:
·
Lockers.
·
Access systems.
·
Doors.
·
Equipment.
·
Security systems.
·
Facilities.
LockerGo reserves the right to recover repair, replacement,
cleaning, and administrative costs associated with such damage.
15. TECHNICAL ISSUES
In the event of a technical issue preventing access to a locker,
customers should immediately contact LockerGo support.
LockerGo will make reasonable efforts to resolve technical issues as
quickly as possible but cannot guarantee uninterrupted service.
LockerGo shall not be liable for delays caused by technical failures
outside its reasonable control.
16. CUSTOMER SUPPORT
Customer support is available daily from 09:00 to 22:00.
Email: [Support@lockergolockers.com]
Phone: [+34 647 28 13 71]
WhatsApp: [+34 647 28 13 71]
Requests received outside support hours will be addressed as soon as
reasonably possible.
17. PRIVACY AND DATA
PROTECTION
Personal information collected during the reservation process will
be processed in accordance with applicable data protection laws, including the
General Data Protection Regulation (GDPR) and applicable Spanish legislation.
For more information, please consult our Privacy Policy.
18. WEBSITE AVAILABILITY
LockerGo strives to maintain uninterrupted website and locker system
availability.
Temporary interruptions may occur due to:
·
Scheduled maintenance.
·
System upgrades.
·
Technical failures.
·
Internet or telecommunications
outages.
·
Circumstances beyond LockerGo’s
control.
LockerGo shall not be liable for temporary service interruptions.
19. CHANGES TO THESE TERMS
LockerGo reserves the right to modify these Terms and Conditions at
any time.
Changes will become effective upon publication on the website.
Reservations already confirmed will continue to be governed by the
version of the Terms in force at the time of booking.
20. GOVERNING LAW
AND JURISDICTION
These Terms and Conditions shall be governed by and interpreted in
accordance with the laws of Spain.
Any dispute arising from the use of the service shall be submitted
to the competent courts and tribunals of Granada, Spain, unless otherwise
required by mandatory consumer protection legislation.
ACCEPTANCE OF TERMS
By completing a reservation and using the LockerGo service, the
customer confirms that they have read, understood, and accepted these Terms and
Conditions in their entirety.